Shipping policy

DELIVERY INFORMATION

Please note that transit times may vary depending on your delivery location and selected shipping method.  The estimated delivery timeframe will be clearly displayed at checkout before you place your order.

Orders are usually despatched from the warehouse within 1-2 business days of order.

All orders are shipped via a fully tracked courier service. Once your order ships, you will be sent an email or SMS containing tracking information. 

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

SHIPPING COSTS

  • Kingdom of Saudi Arabia (Express) – SAR 25
  • GCC – SAR 40
  • UK – SAR 50
    USA – SAR 75
  • China – SAR 95
  • Australia & NZ – SAR 95
  • Europe – SAR 125
  • Rest of World – SAR 125

KINGDOM OF SAUDI ARABIA DELIVERY

All orders are shipped using a fully tracked Express service via Aramex.

Delivery usually takes 2-5 business days.

INTERNATIONAL DELIVERY

International Delivery (GCC)

Delivery usually takes 2-5 working days from when the order leaves our warehouse depending on your location.

International Delivery (Rest of World)

Delivery usually takes 5-15 working days from when the order leaves our warehouse depending on your location.

ALL DELIVERIES

Some more remote addresses may incur longer transit times.

ADDITIONAL INFORMATION

Customs & Duty

All shipments outside of Kingdom of Saudi Arabia are Delivered Duties Paid (DDP).  This means that we aim to take care of customs to get the order securely to your door.

However, we cannot guarantee that orders will not be held by local customs with charges added.  Any additional charges must be borne by the recipient, and we will not accept liability for any such costs.

We are unable to advise what the rates are for other countries, as these are determined by the respective governments and can vary significantly between countries.  If, upon delivery, there are any additional charges due then our carrier will contact you to arrange payment.

Different Stock Availability

If you have selected items with different availability times, then we will despatch your order when all items are ready.

Despatching Orders

Although we try to process and despatch your order on the day of order, this may not always be possible, including for the following reasons:

  1. Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will be despatched in the period specified on the website. Pre-order dates may be subject to change depending on availability from suppliers and you will be contacted if the dates change from when your order was placed.
  2. Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
  3. Personalised Items: If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected.