Privacy policy

Privacy Policy

Last Updated: 05 / 4 / 2026

1. Introduction

store.alhilal.com places great importance on the privacy of its customers and website visitors and is committed to protecting the personal information collected when using the Website, in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.

2. Information We Collect

store.alhilal.com may collect different types of information when you use the Website, including, but not limited to, the following:

Account Information:

  • Name
  • Email address
  • Phone number

Order Information:

  • Shipping address
  • Order history
  • Products purchased

Technical Information:

  • Internet Protocol (IP) address
  • Device information
  • Browser type
  • Website interaction data

This information is collected for the purpose of improving the user experience, processing orders, and providing services in a better manner.

3. Use of Personal Information

The information collected is used for the following purposes, in compliance with the general Terms and Conditions of the Website:

  • Processing orders and completing purchase transactions
  • Delivering products to the specified address
  • Communicating with customers regarding orders, inquiries, or special offers
  • Improving Website performance and user experience
  • Providing customer service and technical support

4. Data Sharing

store.alhilal.com may share customer information with third parties when necessary, for the purpose of providing services or executing orders, including but not limited to:

  • Shipping and delivery companies
  • Electronic payment service providers
  • Technical service providers and website hosting providers
  • Analytics services and website performance improvement

These entities are dealt with under controls that maintain data confidentiality, in compliance with the applicable laws and regulations in the Kingdom of Saudi Arabia, with a commitment not to use the data for any unauthorized purposes.

5. Data Protection

store.alhilal.com is committed to applying appropriate security measures to protect customer data from unauthorized access, modification, or disclosure, including but not limited to:

  • Encryption of communications and sensitive data
  • Restricting access to systems to authorized persons only
  • Continuous monitoring of security systems to detect any intrusion attempts or unauthorized use

Necessary technical and organizational measures are taken to maintain the confidentiality of information in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.

6. Data Retention

Customer data is retained for as long as necessary to achieve the purposes stipulated in this Policy or to comply with the applicable legal and regulatory requirements in the Kingdom of Saudi Arabia.

store.alhilal.com takes appropriate technical and administrative measures to ensure the protection of data throughout the retention period.

7. User Rights

Customers have the right to request the exercise of their rights related to their personal data, including but not limited to:

  • Access to their personal data
  • Correction of inaccurate or outdated data
  • Request deletion of personal data in accordance with the applicable regulations
  • Unsubscribe from marketing messages or any promotional communications

The user may submit such requests through the approved communication channels of store.alhilal.com, and they will be handled in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia.

8. Cookies

store.alhilal.com uses cookies and similar technologies to improve user experience, analyze Website performance, and provide services and content that match users’ interests.

The user may control the use of cookies or disable them through their browser settings.

9. Policy Updates

store.alhilal.com reserves the right to update or amend the Privacy Policy periodically, in accordance with regulatory requirements or operational developments of the Website.

The updated version of the Privacy Policy will be published on this page, and continued use of the Website after the publication of updates shall constitute acceptance by the user of the amended Policy.

10. Contact

For inquiries or requests related to the Privacy Policy or personal data, store.alhilal.com can be contacted via:

care@alhilal.com