Terms of service

Terms & Conditions

Last Updated: 5/4/2026

1. Introduction

Welcome to store.alhilal.com, the official online store operated by Four Al Hilal Trading Company.
By using this Website, browsing it, or completing any purchase through it, you agree to be fully bound by these Terms and Conditions, as well as all policies attached to or referenced in this document.
If you do not agree to these Terms and policies, please do not use this Website or make any purchase through it.

2. Eligibility of Use

This Website may only be used by individuals who are at least eighteen (18) years of age, or under the supervision of a legal guardian.
By using the Website, you represent and warrant that all information you provide is true, accurate, and complete.

3. User Accounts

When creating an account on the Website, you bear full responsibility for:

  • Maintaining the confidentiality of your login credentials.
  • Ensuring that your account information is accurate and up to date.
  • All activities conducted through your account.

store.alhilal.com reserves the right to suspend or terminate any account suspected of misuse, involvement in fraudulent activity, or violation of these Terms.

4. Orders

When placing an order through the Website:

  • All orders are subject to product availability.
  • The store reserves the right to cancel any order when necessary.
  • Customers will be notified immediately in the event any product in the order is unavailable.

5. Prices

  • All prices displayed on the Website are in Saudi Riyals, unless otherwise stated.
  • Prices may be modified without prior notice.
  • In the event of a pricing error, store.alhilal.com reserves the right to cancel the order and refund the amount paid to the customer.

6. Payment

  • Payments are processed through approved secure payment service providers.
  • store.alhilal.com does not store customers’ payment card details, and such information is handled securely in accordance with data protection standards.

7. Shipping

  • All shipping and delivery operations are subject to the approved Shipping Policy available on this Website.
  • The customer is responsible for ensuring the accuracy of delivery information to guarantee receipt of orders at the specified time and place.

8. Returns and Refunds

All return and refund requests are subject to the approved Return and Refund Policy available on the Website, and should be reviewed prior to completing any purchase.

9. Prohibited Use

Users are not permitted to engage in any of the following actions:

  • Attempting to hack, disable, or interfere with the operation of the Website.
  • Using the Website for unlawful purposes or in violation of the applicable laws and regulations of the Kingdom of Saudi Arabia.
  • Misusing the Website services or causing harm to the Website or its users in any manner.

store.alhilal.com reserves the right to take necessary action, including suspending or terminating the violating user’s account, without prior notice.

10. Limitation of Liability

store.alhilal.com shall not be liable for:

  • Any indirect or incidental damages arising from the use of, or inability to use, the Website.
  • Service interruptions or temporary downtime of the Website for any technical or operational reason.
  • Any delay in order fulfillment resulting from circumstances beyond the store’s control, including but not limited to force majeure, shipping issues, or technical failures.

11. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia, and the competent courts in Riyadh shall have jurisdiction over any dispute arising from the use of this Website or the interpretation of these Terms and Conditions.

12. Amendments to Terms and Policies

store.alhilal.com reserves the right to amend these Terms and Conditions at any time without prior notice. Such amendments shall take effect from the date of publication of the updated version on the Website, and continued use of the Website after such publication shall constitute implied acceptance of the amended Terms.

13. Contact Information

For inquiries related to these Terms:

Email:
care@alhilal.com

Address:
3480 Prince Turki Bin Abdulaziz Al Awwal Road
Al Nakheel District
Riyadh 12382
Kingdom of Saudi Arabia

Intellectual Property Policy

All trademarks, logos, images, graphics, product designs, and texts displayed on store.alhilal.com are the property of Four Al Hilal Trading Company and are protected under the applicable laws and regulations in the Kingdom of Saudi Arabia.

It is prohibited to copy, reproduce, distribute, or use any of these materials in any form for commercial purposes without prior written approval from Four Al Hilal Trading Company.

The store reserves the right to take legal action against any violation of these rights, including claiming compensation and initiating legal proceedings.